Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Jeff Woody

Jeff Woody

January 23, 2026

5  out of  5
rating by Jeff Woody
"I went in to pay my bill. I was greeted and helped by Lora Osborne. She’s very sweet and pleasant. My insurance is great price."
Profile photo of Emily Reagan

Emily Reagan

January 22, 2026

5  out of  5
rating by Emily Reagan
"Hannah is the best! She was kind and very helpful. I recommend state farm if you’re looking for affordability!"
Profile photo of Dwain Green

Dwain Green

January 21, 2026

5  out of  5
rating by Dwain Green
"There are a lot of reasons I like the Justin Brown State Farm Agency. It’s very easy to get info on any of my insurance needs. I compared prices and they were at or near the top regardless of the type of insurance I was checking on. Lastly, I appreciate the Agent being available if I need him, it wasn’t that way with the last Agent."
Profile photo of Regina Green

Regina Green

January 21, 2026

5  out of  5
rating by Regina Green
"The Justin Brown team in Madison WV are some of the easiest and nicest people I have done business with lately. They listened to my needs and concerns. I was able to save money while still getting great coverage."
Profile photo of ashleigh mahon

ashleigh mahon

January 21, 2026

5  out of  5
rating by ashleigh mahon
"State Farm is incredible! We switched to them last May ( 2025 ) and anytime we have contacted them, they have been nothing but kind and focused on getting us a solution. I love speaking with Hannah and Olivia! They don’t see you as a customer, but as a friend! I look forward to talking to them every single time!"
We responded:
"Ashleigh, Thanks for sharing your experience! We're glad Hannah and Olivia have been able to assist you and provide you a positive experience. We appreciate you taking the time to share your feedback! - Justin"
Profile photo of Lou Green

Lou Green

January 19, 2026

5  out of  5
rating by Lou Green
"Switched from Erie to State Farm in Madison and my rates dropped over $140 per month on home and auto! Was able to add life insurance for my two daughters and still paying less!"
We responded:
"Lou, Thank you for sharing your experience! We're glad our team was able to review your options and assist you with your coverage needs. We appreciate you taking the time to share your feedback! - Justin"
Profile photo of Kazuma Bowring

Kazuma Bowring

January 16, 2026

5  out of  5
rating by Kazuma Bowring
"Thank you so much, Hannah, for the great service you’ve provided. You made the process easy to understand and stress-free, and I’m very grateful for your professionalism and support. Thanks again for everything!"
We responded:
"Kazuma, Thank you for your kind feedback! We're glad Hannah was able to provide you with such a positive experience. We appreciate you taking the time to share your experience! - Justin"
Profile photo of Jalynn Browning

Jalynn Browning

January 16, 2026

5  out of  5
rating by Jalynn Browning
"Hannah is great! Highly recommend her!!"
We responded:
"Jalynn, Thank you so much for the kind words about Hannah! - Justin"
Profile photo of 20 Gage

20 Gage

January 16, 2026

5  out of  5
rating by 20 Gage
"Hannah was very helpful in helping me get a Whole Life policy to help give me a better secure future. Highly recommend getting with her and let her help you out."
We responded:
"Thank you for sharing! We're glad Hannah was able to provide helpful guidance. We appreciate your feedback! - Justin"
Profile photo of Kelly G

Kelly G

January 15, 2026

5  out of  5
rating by Kelly G
"Saved money and was able to get life insurance for my children. Highly recommend!"
We responded:
"Kelly, Thank you for your feedback! We're glad our team was able to assist you and provide helpful guidance. We appreciate you taking the time! - Justin"
Profile photo of Barbara Baldwin

Barbara Baldwin

January 9, 2026

5  out of  5
rating by Barbara Baldwin
"I had an easy and great experience with my agent, Hannah Hensley! She was very helpful in finding me the perfect life insurance policy and looking into other policies for me as well.Highly recommend!"
We responded:
"We appreciate your business!"
Profile photo of Andy Garrett

Andy Garrett

December 9, 2025

5  out of  5
rating by Andy Garrett
"Hannah really goes the extra mile. Everyone has been very kind, courteous, and very knowledgeable"
We responded:
"Andy, I'm so glad our team has been able to give you such a great experience with our State Farm Agency! We appreciate you. - Justin "
Profile photo of Savannah Vannatter

Savannah Vannatter

September 22, 2025

5  out of  5
rating by Savannah Vannatter
"Love this insurance ! We have had them for years! They have always been so helpful"
We responded:
"Savannah, My team and I will always go above and beyond to exceed your customer service expectations! Call us anytime. - Justin"
Profile photo of blaine duncan

blaine duncan

July 18, 2025

1  out of  5
rating by blaine duncan
"justin was my agent i changed because of his lack of knowledge about his products i wont get into the details ill just say he cost me alot of money and his response was im sorry ,sorry is only good if you correct your mistake other wise it is just words"
Profile photo of Barry Manutts

Barry Manutts

June 4, 2025

5  out of  5
rating by Barry Manutts
"Saved me tons!"
We responded:
"Barry, I'm so glad our team has been able to give you such a great experience with our State Farm Agency! We appreciate you. - Justin"
Profile photo of Samantha Copley

Samantha Copley

June 4, 2025

5  out of  5
rating by Samantha Copley
"Wonderful people and company!"
We responded:
"Samantha, Thank you! I’m happy your insurance experience was so positive! - Justin"
Profile photo of Katelyn Mullins

Katelyn Mullins

June 3, 2025

5  out of  5
rating by Katelyn Mullins
"Great staff, very helpful! Was able to save money just by switching my auto insurance to State Farm!"
We responded:
"Katelyn, thank you for choosing us for your insurance needs! We're so glad you had a good experience. - Justin"
Profile photo of Jared White

Jared White

May 19, 2025

5  out of  5
rating by Jared White
"I couldn't use anywhere else after using their insurance! They make everything so easy."
We responded:
"Jared, I know we will continue to give you the best experiences possible! Thank you for sharing. - Justin"
Profile photo of Tyeisha Blackmon

Tyeisha Blackmon

May 19, 2025

5  out of  5
rating by Tyeisha Blackmon
"helped saved me tons of money!"
We responded:
"Hello, thank you for the five stars! - Justin"
Profile photo of Hailey Gore

Hailey Gore

March 31, 2025

5  out of  5
rating by Hailey Gore
"Wonderful company with knowledgeable staff!"
We responded:
"We’re grateful for your 5-star review, Hailey! Thanks for taking the time to share your feedback. - Justin"
Profile photo of Whitney Cline

Whitney Cline

March 28, 2025

5  out of  5
rating by Whitney Cline
"Best company around! You’ll not find a better team to help you."
We responded:
"This made my day, Whitney! Thank you for sharing. We're always here to help and offer any assistance you may need. - Justin"
Profile photo of Mark Hall

Mark Hall

March 28, 2025

5  out of  5
rating by Mark Hall
"State Farm is a great company with cheap rates and discount options"
We responded:
"Mark, thank you for the 5-star rating! We’re glad to know you were satisfied with your experience. We hope to serve you again soon! - Justin"
Profile photo of Jacob Bias

Jacob Bias

March 20, 2025

5  out of  5
rating by Jacob Bias
"Highly recommended, Great staff!"
We responded:
"Jacob, thank you for the fantastic review! We’re so glad to hear that our team has been helpful to you. Your recommendation means a lot to us, and we’re here for any of your insurance needs! - Justin "
Profile photo of Del V

Del V

March 18, 2025

5  out of  5
rating by Del V
"Whitney is the absolute best!"
We responded:
"Del, I would like to sincerely thank you for taking a moment from your day to share such great feedback with us. My team and I will always be here for you. - Justin"
Profile photo of Kaitlynn Day

Kaitlynn Day

March 15, 2025

5  out of  5
rating by Kaitlynn Day
"Very helpful and professional while finding me a good price!"
We responded:
"Kaitlynn, I know we will continue to give you the best experiences possible! Thank you for sharing. - Justin"